After following these instructions, you have successfully created a Sales Order in Springboard Retail. However, you found the item to not be available or your client changed their mind and you need to return payment. Springboard Retail has a quick and easy solution!

Refund the payment on Sales Order

  1. Navigate into your Pending or Open Sales Order.
  2. Scroll down the page and locate the PAYMENT header on the screen.

   3. After payment is taken, two options will be reflected: “Refund” or “Receipt.”

   4. Select “Refund.”
   5. A prompt will appear from Springboard (as seen below). Select, "Yes, refund       payment."

    6. You are all set! Your refund has been processed!

If you have any questions regarding processing a refund on a Sales Order or Layaway ticket with Clover, please reach out to Support@Springboardretail.com!

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