If you are using an AT&T U-Verse router, you may find that you are unable to see your Ethernet/LAN receipt or label printer from your wireless devices.

What causes the issue?

Earlier models of the Motorola brand router supplied with the AT&T U-Verse package, were not configured by default to allow communication between ethernet and wireless devices. This prevent Springboard Retail from being able to talk with your receipt/label printer.

How do I fix this issue?

If you have this configuration we recommend contacting AT&T to discuss your options for resolving the WiFi to Ethernet networking issue.

In many cases they may provide you with a newer model router which has this standard setting enabled by default.

If you would prefer to keep the current model you have, a representative from AT&T tech support should be able to assist you in an advanced configuration of your router to allow your devices connected on WiFi to communicate with your Ethernet devices.

Did this answer your question?