FAQ

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27 articles in this collection
Written by Jay Stotz, Allen Williams, Derek Stotz and 1 other

How to return a Gift Card

A guide for returning a gift card through the POS
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Written by Joe Clover
Updated over a week ago

Getting Started Guide and Checklist

This guide includes a checklist to help you get your Springboard Retail account set up most efficiently.
Allen Williams avatar
Written by Allen Williams
Updated over a week ago

How do you handle privacy?

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

Which web browsers does Springboard Retail support?

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

How to know if you're running Windows 32-bit or 64-bit

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

Can I track the check number, license number and date of birth for check payments?

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

Does Springboard have an end of day (z-out or x-out) report? Is this the Daily Summary?

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

Where is my data and how can I get access to it?

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

How to prevent long receipts from being cut off on Windows

Extend Star model printers receipt cut length
Joe Clover avatar
Written by Joe Clover
Updated over a week ago

The Financial page says that account configuration is missing, but it looks like everything is mapped correctly. What's wrong?

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

Should I use a LAN printer or USB printer?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

What happens if I lose internet access?

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

What should I consider when choosing an Internet Service Provider (ISP)?

Jay Stotz avatar
Written by Jay Stotz
Updated over a week ago

Can I apply a disabled item to a transaction?

Derek Stotz avatar
Written by Derek Stotz
Updated this week

How do I update my current on hand quantities when transitioning to Springboard Retail?

This article will help you when adding new inventory levels into SR using the counts feature
Derek Stotz avatar
Written by Derek Stotz
Updated this week

Does springboard offer a time clock feature?

Derek Stotz avatar
Written by Derek Stotz
Updated this week

If I have multiple stores with different names using the same Springboard account, can they have different logos on the receipts?

Derek Stotz avatar
Written by Derek Stotz
Updated this week

Did my return payment go through, if the ticket is incomplete?

Derek Stotz avatar
Written by Derek Stotz
Updated this week

I can't find a ticket that corresponds to a credit card payment

Derek Stotz avatar
Written by Derek Stotz
Updated this week

Recommended store layout for iPad-compatible receipt printers

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

How do I clear out bin locations?

Derek Stotz avatar
Written by Derek Stotz
Updated this week

Receipt Addresses / Multiple Addresses / Duplicate Addresses

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

I just purchased a Basic Data Migration, what do I do next?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

I just purchased an Advanced Data Migration, what do I do next?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

How can I set up an employee discount?

Allen Williams avatar
Written by Allen Williams
Updated over a week ago

Do I have the ability to input the dollar value at the time of purchase?

Derek Stotz avatar
Written by Derek Stotz
Updated this week

How do I access a report from the API

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago